Cancellation Policy

1. Scope

This Cancellation Policy applies to product demos booked on summitsolutions.in and to software products and services supplied by Summit Solutions, including licences, implementation, customisation, training, hosting and support. It forms part of our Terms and Conditions.

2. Demos are free

Product demos are provided free of charge and without obligation, so there is no charge for cancelling or rescheduling a demo.

3. Notice period for demos

If you need to cancel or reschedule a demo, please give us at least 24 hours' notice so the time can be offered to someone else. Demos can be booked on weekdays, up to four weeks ahead; all times are in Indian Standard Time (IST).

4. How to cancel or reschedule a demo

• Reply to your demo confirmation email, write to [email protected], or call +91 96635 95577.
• Please mention your name, organisation, the product and the date and time of the demo.
• Demos cannot currently be cancelled or rescheduled through the website itself.

5. Late joining and changes made by us

• Please join your demo on time; joining late may shorten the session.
• If the presenter becomes unavailable or the date can no longer be offered, we will contact you to arrange another date and time.

6. Cancelling software products and services

• Cancellation of a licence, project, subscription or support contract is governed by the notice period and termination terms in your signed agreement or work order.
• Where the agreement does not set these out, please give written notice to [email protected]. The cancellation takes effect once we confirm it in writing.
• Work already delivered and service periods already used up to the cancellation date remain payable. Any refund for amounts already paid is handled under our Refund Policy.
• On cancellation, we will work with you to return or export your institution's data as set out in your agreement.

7. Contact and grievances

For questions or complaints about a cancellation, contact Summit Solutions at [email protected] or +91 96635 95577.

Registered office: Kolar, Karnataka 563101, India.